FAQs

Please see below our most frequently asked questions. If you still can't find the answer you're looking for, you can email us at

customerservice@bingbunnystore.com

 

Why has only part of my order arrived? 

Some of the items on the store are shipped from different locations, therefore orders containing multiple products may arrive separately.

Where do you ship to?

We can ship Bing Things within the United Kingdom.

Do you ship to PO Box of Army post addresses?

Unfortunately we're unable to ship to PO box or army post addresses. We apologise for any inconvenience.

How long does it take to receive a parcel?

UK Orders: It should usually take 2-4 days for you to receive your items, via Royal Mail 1st class post. 

Where is my parcel?

If you haven’t received your parcel within the estimated time frame of 2-4 days, please feel free to email us at customerservice@bingbunnystore.com and we’ll come back to you as soon as we can. Please be aware delays are expected.

What is your returns policy?

'Personalised' items are not eligible for returns (please see 'Can I return my personalised item for a refund?' for more information).
For all other items you have 28 days from receiving your product to tell us if you wish to return it for a full refund. To return an item, please attach the packaging slip enclosed with your purchase and attach to the outer packaging. Simply return your parcel to the post office making sure to get a proof of postage. If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. If the item has a tag attached, please ensure this has not been removed. Another item cannot be substituted in place of a damaged or defective item. 

How long does a return take?

We estimate a return will take 1 week. We do not accept exchanges. Please return your item for a refund and place a new order for your desired item.
'Personalised' items are not eligible for returns (please see 'Can I return my personalised item for a refund?')

What do I do if my product is faulty?

If your product is faulty, please send your product back alongside the returns form stating the product is faulty.

What if I make a spelling mistake on my personalised item?

We realise that accidents happen! If you wish to make a change to a personalised item you have ordered please contact our customer services team immediately customerservice@bingbunnystore.com. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply, or other amendments which would be necessary as a result of your requested change. We will then ask you to confirm whether you wish to go ahead with the change. If you order has already gone into production, we unfortunately will not be able to change it.

Please carefully review your personalisation information before submitting your order. 

Why is my personalisation not showing on the image on the add to cart pop-up, checkout page or confirmation email?

The images used in these places on the site and emails are simply a placeholder image of your chosen product. These images do not represent your unique personalisation which can be seen on the basket page prior to checking out.

Why is my Personalisation ID different to my personalisation?

When a personalisation has been created customers are assigned a unique PersonalisationID. This is just used as a reference code for your unique  personalisation and has no link to the name which will be printed on the product.

Can I pre-order products?

We currently offer pre orders on selected products only. You can sign up to the Bing newsletter to be kept up-to-date with new products and pre-order opportunities. Please note that if you order other products alongside your pre-order, the order will be shipped to you as a whole once the pre-ordered product is available.

Out of stock products

If the product you wish to purchase is out of stock, please click on the 'Email Me When Back in Stock' button and we’ll let you know when it’s available again.

Can I add an Item to my order?

Unfortunately you cannot add items to your order once you have checked out. 

Can I cancel my order?

We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at customerservice@bingbunnystore.com or call us on +44 (0)20 8208 1166 between 10am-4pm. Please note we cannot cancel your order if it has already been sent. Apologies for any inconvenience caused.

 

 

What if I want to cancel my personalised item?

Unfortunately, it is not possible to cancel orders for personalised items.

If you need to cancel an order for other items please contact customer services immediately - customerservice@bingbunnystore.com.

To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.

Can I return my personalised item for a refund?

Unfortunately, we do not accept returns of personalised items due to the bespoke nature of the personalisation, unless there is a manufacturing error or fault with the product. If there is a manufacturing error or product fault with your item, please contact our customer services team - customerservice@bingbunnystore.com.

Can I change a delivery address once an order has been placed?

We may be able to change your delivery address if it has not already been sent out. If you would like to change this please send us an email ASAP at  customerservice@bingbunnystore.com or call us on +44 (0)20 8208 1166 between 10am-4pm UK time. Please note we cannot cancel your order if it has already been sent. Apologies for any inconvenience caused.

 

Do you sell gift vouchers?

Currently we do not sell gift vouchers, however this is something we are working on.

Where do I enter my promotional code?

At the checkout, above your subtotal is a box in which you can enter any discount codes.

My promotional code was not applied, what do I do?

If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working,  contact us on customerservice@bingbunnystore.com and we’ll get back to you as soon as we can.